Shipping policy

At PureMist, we want your order to arrive safely and as quickly as possible. Please review the information below to understand how our shipping process works.

Order Processing

Orders are typically processed within 1–2 business days after your order is placed. You will receive a confirmation email once your order has been successfully processed.

Once your order ships, you’ll receive a shipping confirmation with tracking information so you can follow your package.

Shipping Time

Estimated delivery time is typically 4–7 business days after your order has been processed.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Cost

Free shipping is available on eligible orders. Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order has shipped, use the tracking number provided in your shipping confirmation email to track your package.

If your tracking information has not updated for several days, please allow additional time for the carrier to update its system.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible.

We cannot guarantee that shipping information can be changed after an order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team with your order number and relevant details so we can assist you.

Questions About Your Order?

We're here to help.

Contact our support team with your order number and we'll do our best to resolve your issue as quickly as possible.

PureMist — Breathe Into Comfort.